Steps 3,4,5 - Equipment Problems

Step 3 - Read the Tech Support Policies

Step 4 -  If you still need help, please fill in the online form.  Be sure to watch for a response -you may be given a few extra steps to try on your own, or there may be additional questions about the problem.

The form will require:

• your name, building, class, and email address

• the problem (What message are you seeing?  Specifically what is happening?  Not, "My computer's not working!")

• the Otsego tag #, operating system, and 

• what you have done to try to fix the problem.  

Please do not leave a note in Kathy's mailbox, on the desk, etc.  

Step 5 - Preventative Tactics:

Save, Save Often, Backup

Become familiar with your computer while everything is working properly - look at where the cables connect - look at some of the settings - take notes - use the digital camera and photograph it